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Here you can find answers to frequently asked questions about Serenmind

About Serenmind

What is Serenmind?

Serenmind is a self-guided psychological app designed by mental health professionals. Serenmind is the result of years of research and its content is based on cognitive-behavioral therapy (CBT) techniques, which is the method of psychological therapy with the highest level of scientific evidence. These methods have proven to be effective through digital formats (mobile apps, web platforms, virtual reality …) for common psychological problems such as feelings of anxiety and depression.

The objective of Serenmind is to help you overcome or cope with emotional obstacles resulting from life events such as breakups, family problems, stress at work, and beyond.

It was born under one premise: “Making psychology accessible to everyone”.


What does it mean to be self-guided?

The fact that it is self-guided means that there is no interaction with a human psychologist. Instead, you move at your own pace, engaging with the therapy sessions that we have prepared. You can choose what programs you do on your own, and if you ever need help, we can recommend the best content for you, based on your needs.

That being said, we are working toward the possibility of offering sessions with a real therapist through a chat or video consultation for those who need or prefer it.


Is Serenmind right for me?

Serenmind is suitable as a psychoeducational support and prevention program for psychological and emotional problems. It is ideal for working with problems and complicated day-to-day situations, even when these lead to Adaptive Disorders, causing symptoms of anxiety, depression, etc.

Serenmind is especially aimed at those people who encounter barriers when it comes to accessing specialized psychological care, either due to personal reasons, economic reasons, or difficulty in accessing these services.

If you are receiving supportive psychological therapy, you can use Serenmind as a booster to complement your treatment, as long as your therapist is aware of it.


Is Serenmind as effective as traditional psychological therapy?

Serenmind programs are based on Cognitive Behavioral Therapy techniques, which has great scientific evidence. However, the objectives, needs and expectations of each specific case must be taken into account. Not all cases can be addressed through online programs.

In any case, in the last fifteen years there have been numerous studies that support the effectiveness of online psychological programs to treat various problems and improve people’s lives.


How much does Serenmind cost compared to traditional psychological therapy?

We know that financial cost is often one of the first barriers when deciding to seek psychological help, that is why at Serenmind we strive to offer an affordable price for everyone.

While face-to-face psychological therapy usually costs between € 40 and € 100 per session, Serenmind operates a monthly subscription of € 5.99 or an annual subscription of € 44.99. Also, once you subscribe you have 7 days free to try Serenmind. If you decide to cancel your subscription within that period, you can do so at no extra cost.


Can I use Serenmind from my computer?

No, Serenmind is an app. Serenmind programs are only offered through the free app that you can download on Google Play and in the App Store.


About our app

How do I get started with Serenmind?

 

  1. Download the app from Google Play or the AppStore.
  2. Create your username.
  3. Change begins! You have free content and tools at your disposal.
  4. If you don’t know where to start, go to My Itinerary and Serena, our chatbot, will recommend you the best programs based on your needs.

How does Serenmind work?

Serenmind programs are made up of audios, 5-minute psychoeducational audios, as well as relaxations, meditations, techniques, and tools specially adapted to a self-guided format. As you explore the content, you can practice what you learn through a chatbot with Serena, our virtual assistant.

Once you register, you can complete the sessions and practice with the tools at your own pace, whenever and wherever you want.


What does it mean for Serena to be a chatbot?

Serena is not a real person. A chatbot is software that is designed to send messages based on predesigned responses. You have the ability to interact with Serena through chats. Using Serena, a computer program, allows us to be available 24 hours a day, 7 days a week.


Is there a free trial?

Yes! We believe it is important that you can test some of the Serenmind content before deciding to subscribe. That’s why you have several totally free programs that you can use whenever you want, as well as other premium ones for subscribers.

If you decide to subscribe, you will also have 7 free days to use all premium content.


About subscription

How much does Serenmind cost?

Serenmind costs € 5.99 per month and works as an auto-renewing monthly subscription that you can cancel at any time. Alternatively, you can subscribe for an annual rate of € 44.99 in a single payment. Once you subscribe, you have 7 days free to try Serenmind. If you decide to cancel the subscription within that period, you can do so at no cost.

Once subscribed to either of the two plans, we have no permanence, you can cancel the subscription easily, at any time.


How can I cancel my subscription?

In the event that you want to cancel your subscription, you can do so easily, at any time.

If you are a Google Play user, follow these steps:

  1. On your Android phone or tablet, open the Google Play Store app.
  2. Check that you are logged into the correct Google account.
  3. Tap Menu Subscriptions.
  4. Select the Serenmind subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the instructions.

If you are an Apple Store user, follow these steps:

  1. Open the Settings app.
  2. Press your name.
  3. Press Subscriptions. (If you don’t see “Subscriptions,” tap “iTunes Store and App Store” instead. Then tap your Apple ID, select View Apple ID, sign in, scroll down to Subscriptions, and tap this option).

After following these steps, your subscription will not be renewed, but you will continue to have access to Serenmind content until the end of the contracted period you paid for.


Is there a refund system?

No. Serenmind works with a monthly or annual subscription program that gives access to content for as long as the subscription is paid for and maintained, therefore we cannot make refunds.

As soon as you cancel your subscription, you will continue to have access until the end of the period you have paid for, and then you will not be charged again.


What payment methods can I use?

Payment is made through the payment platforms of Google Play or the App Store depending on the system you use.


Is this a safe way to pay?

Payment is totally secure and managed by the specific platforms of Google Play and the App Store.


I’m a minor, can I sign up for Serenmind?

According to our privacy policy and due to current regulations, we can only offer Serenmind to people over 16 years of age.

If you are a minor and would like to receive some type of psychological support, do not hesitate to go to a trusted adult, your family, doctor, or a care service available to you to help you receive the help you are looking for.


Contact

I have some ideas or recommendations that may come in handy for you!

Great! We love that you have initiative. We want to improve for our users and the best way to do that by listening to you! Send us an email with your ideas or recommendations to info@serenmind.com with the subject: “Serenmind listens to you”.


How do I get in touch with Serenmind?

Having doubts? Any problems with the app? We’re available for you! Write to us at info@serenmind.com and we will reply to your email as soon as possible!